Payment & Cancellation Policy

tripAdvisor

Hall of Fame

To Secure Your Payment

In order to fully secure your payment, you should inform Imperial Egypt Tour of your Request as from the moment you contact us, we will discuss and finalize all details and arrangements concerning your tour and send the completed itinerary for the final confirmation. After you have confirmed all the details in the itinerary as agreed, you will need to pay the deposit as discussed by wire transfer or a credit card transaction.

Amendments by the Client

While booking your tour with us, you will find it so easy and very flexible to book the tour you want and you may need to do some changes to the initial itinerary to fit mote your needs and we will discuss all options with you to arrange the best possible tour you deserve. You can let our operation department know all of your requirements, whether you would like to add or remove anything and they will inform you if it is a good choice from your side or not. Our team will check the availability, rates, and offer you the best possible organized tour you can imagine.

Cancellation All the Year

Except Peak Time

All the cancellation requests should be sent through fax or an email to provide the Company with written confirmation that confirms your reservation should be canceled.

Private Transfers

Within the same city: Book and cancel up to 24 hours before pickup for a full refund.

City-to-city: Book and cancel up to 48 hours before pickup for a full refund. We need this time to get the official travel permit for your route.

Prices are per vehicle, not per person. Pay online by card or in cash to the driver, in any currency. Cancellations after the deadline are non-refundable.

The scale below applies to tour packages, Nile cruises and day tours. For private transfers, see “Private Transfers” above.

In case you cancel your trip, the following scale of charges will be applied:

Days before ArrivalCancellation Fee
Booking until 61 days before arrival15% of total tour price
60 – 30 days before arrival25% of total tour price
29 – 15 days before arrival50% of total tour price
14 – 8 days before arrival75% of total tour price
7 days or less before arrival, or no-show100% of total tour price

Nile Cruises & Dahabiyas

Deposit and balance

A 25% deposit confirms a Nile cruise. A 50% deposit applies to dahabiyas and to Christmas, New Year and Easter dates. The outstanding balance is payable on arrival.

Cancellation – normal dates

Cancellation charges are calculated on the full booking price, not only on the deposit.

  • 61 days or more before arrival: 15%.
  • 60–30 days before arrival: 25%.
  • 29–15 days before arrival: 50%.
  • 14–8 days before arrival: 75%.
  • 7 days or less before arrival, or no-show: 100%.

Cancellation – Christmas & New Year (20 December–7 January) and Easter

Cancellation charges are calculated on the full booking price, not only on the deposit.

  • 60 days or more before arrival: 25%.
  • 59–31 days before arrival: 50%.
  • 30–15 days before arrival: 75%.
  • 14 days or less before arrival, or no-show: 100%.

Children sharing their parents’ cabin

Maximum one child: ages 0–1 free; ages 2–5 25%; ages 6–11 50%; ages 12 and over adult price.